Email outage caused by storage failure – now resolved

Most customer email services are currently out of action, both receiving and sending (POP3, IMAP, SMTP, webmail). This is due to a malfunctioning network storage device at the datacentre hosting these services. This is currently being given our full attention (and affects our email as much as everyone else’s). As yet there is no current prediction on the time when services will be restored, but rest assured that it will be as soon as possible.

We apologise for all inconvenience experienced (which we share in; our own email is on the same platform as used by our customers).

Update:The root cause has been identified and a fix is being worked on.

Update 13:56 GMT:This issue is now fixed, and email is now being collected and delivered normally. You may need to wait a few minutes for the queues of incoming mail to finish delivering into your inboxes. We do not have a full report from the datacentre at this point but will analyse carefully information as we receive it. Please raise a support ticket if you are still experiencing any problems.