How do I access my email?

You can use webmail, here:

Or, to download email into an application on your computer, phone or tablet (e.g. Outlook, Thunderbird, Windows Mail, iPhone, Entourage, iPad, etcetera), use these details, below. For some particular programs, there are also screenshots in further questions, below. If you are using Outlook or Thunderbird, then you may find that you need to know nothing except your email address and password – those programs have automatic configuration features.

Server (i.e. hostname):
Username: Same as your full email address, in lower case
Other options: Choose encryption (may be called “TLS”, “SSL” or “STARTTLS”)

Outgoing mail also requires a username and password, so enter these as well as for incoming.

In Outlook (and any other programs that show it), do NOT tick the “SPA” option.

Your mail program may ask you about “ports”. The defaults should work; however, in Outlook if you tick “SSL” then for your outgoing mail you will need to change the outgoing port from 25 to 465. See the screenshots in the Outlook question, below.

If your program asks you to choose between “POP” and “IMAP” and you do not understand the meaning of these, then choose POP unless you are on a phone in which case choose IMAP.

Posted in: Questions concerning e-mail