When setting up the site in “My Servers”, make sure that you choose “Passive” and “FTP over TLS (explicit encrpytion)” as the protocol. (This is available by pressing the “More Options” button). Here is a screenshot (you could also add /htdocs as the “Remote Folder” in order to get straight to the directory which files for your website are meant to go into). If you do not have these options then perhaps you need to upgrade your version of CoffeeCup – we tested Direct 6.5 and FreeFTP 4.0.
Posted in: Questions about FTP