All customers will have access to future releases of the plugin, and for support to help with trouble-shooting, for 12 months.
Whilst we are happy to give general advice as part of support, support has reasonable limits. For example, hiring a developer (if one is available) to extend or customise the plugin for you, or trouble-shooting problems in other plugins on your site (or other things beyond scope – e.g. problems in your printer, or other third-party products), is not included in the purchase price.
Note that this does not affect your ability to continue using an installed plugin. Your installed plugins will remain installed forever. What is limited to 12 months is access to our future work on the plugin and support.
Posted in: Questions applying to all our commercial WordPress plugins