Unplanned down-time (now over)

Some customers will have noticed unplanned down-time on their websites during the last hour, during which the affected websites could not contact their databases.

This was caused by a mistaken and unannounced change in network routing at our data-centre company. We were able to swiftly liaise with them to get the issue fixed; the total amount of time in which sites were affected was approximately 45 minutes.