Do you have a trial version of your plugins available / what is your refund policy?

We do not have trial versions of our plugins available, or refund trial purchases. However, we are committed to providing support for any technical issues you have with any of our plugins, and all plugins include 12 months of support. If the plugin does not do what the product description says it does, then you can have a refund (this should be requested within 10 days of purchase). This policy specifically excludes third-party failures; for example, if a plugin depends upon a third-party service which closes down, you will not be eligible for a partial or full refund for the plugin purchase.

For EU customers, your right to a refund of digital goods that you have not requested a download of remain intact. You can request a refund of goods that have not yet been downloaded for up to 14 days after purchase. These requests will be verified using our download logs.

Posted in: Questions applying to all our commercial WordPress plugins