We do not have trial versions of our plugins available, or refund trial purchases. However, we are committed to providing support for any technical issues you have with any of our plugins, and all plugins include 12 months of support. If the plugin does not do what the product description says it does, then you can have a refund (this should be requested within 10 days of purchase), subject to allowing us to investigate the problem.
This policy specifically excludes third-party failures; for example, if a plugin depends upon a third-party service which malfunctions or closes down, you will not be eligible for any refund for the plugin purchase. It also explicitly excludes failed attempts by the customer to implement PHP code customisations to the plugin, and faults in third-party code. Refunds are not offered for “speculative” purchases where the customer is hoping that the software can do something which is not advertised; plugins are priced cheaply and you should check your requirements before purchase. This policy allows us to keep prices down for our customers (i.e. means they don’t subsidise the support and non-refundable-to-us transaction fees for speculative purchases that get refunded).
For EU customers, your right to a refund of digital goods that you have not requested a download of remain intact. You can request a refund of goods that have not yet been downloaded for up to 14 days after purchase. These requests will be verified using our download logs.
Posted in: Questions applying to all our commercial WordPress plugins