What kind of password did you forget? (Click on a heading for more information)
(N.B. In the general case, we cannot tell you what your password is; for many years, all sensible systems have stored passwords one-way encrypted… this means that they can only answer the question “Is (such-and-such) the correct password?”, not “What is the password?”).
I’m not sure… how can I tell?
- Are you trying to log in on this (Simba Hosting UK) site (e.g. to manage your invoices, use a control panel? That’s “Simba account / control panel”.
- Are you trying to read your email, either via webmail, or on your PC, phone or tablet? Then choose “Email or webmail”.
- Are you trying to upload files into your webspace? Using a program like Filezilla, CuteFTP, Dreamweaver? Then that’s FTP / SFTP.
- Do you have a content management system (CMS) installed on your website, and you do not know how to log in to it? That is “my own website admin”.
- Trying to do work on your database, or need to know database details to set up a new software in your web hosting space? That’s MySQL.
Simba account / control panel
This is for logging in to this site which you are on now.
Go here, type in your username or your email address or one of the domain names contained in your account, and you will be e-mailed a link to click on to reset your password. If you cannot remember your username, or remember what email address you signed up with, or what your domain name is then email us.
Note that you do not not need to log in in order to make a payment. You can just go here.
Email or webmail
This is for accessing your mail box, whether via webmail or on your PC, tablet or phone.
Your “username” always equals the full email address for the mailbox which you are trying to access, but must be entered in lower case, e.g. joe.bloggs@example.com . If you are typing in something without an @ sign in it, then it cannot work.
If you have forgotten your password, then you can reset it by going to your control panel, and following the link for email management. If you have forgotten your control panel login, then see above for how to reset it.
FTP / SFTP
FTP and SFTP are used to transfer files into your web-hosting space. So, this section is only relevant if you have web hosting space and were trying to upload into it.
Your main FTP username is always exactly equal to your domain name, except shortened to the first 28 characters if necessary (i.e. if your domain name was longer than that).
Your FTP password was sent to you in your initial setup email when your order was first made. Search your emails from Simba for subjects like “example.com: Your details” or with the words “FTP” and “password” in the contents.
If you have forgotten your FTP password, then you can log in to your control panel to reset it. If you have forgotten your control panel login, then see above.
You can get other help on FTP/SFTP issues here.
My own website admin (WordPress/Joomla/etc.)
If that fails, then the username and password are usually stored, encrypted, within your site’s database. All you have to do is to run the right database command to reset them. First, access your database control panel (a.k.a. phpMyAdmin) from your control panel. (If you have forgotten your control panel login also, then see above). Then, go to Google and ask for the specific instructions for the software you are using. e.g. Google for “Resetting WordPress password via phpMyAdmin”.
MySQL database
When setting up a website that uses a database, you will need to know your database access details.
These were contained in your initial setup email. Search your emails for one with a title like “Your details: example.com”, or with the words “MySQL” and “password” in the contents.
Alternatively, if your site is already running but you need the password again, then you can look it up in the configuration file for your site. e.g. For WordPress, find the file “wp-config.php” and read it out of there. For Joomla, the file is “configuration.php”.
