Have you seen our plugin FAQs, here? A high number of support requests are for questions that have our best answer there.
If you are looking for help with UpdraftPlus that is not related to our web hosting, then you need to communicate with the correct company and website (we are a UK web hosting company). Please go to the website of Updraft WP Software Ltd (formerly Simba Hosting Ltd) at updraftplus.com.
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