If you are asking for support for an existing purchase, please choose the appropriate department, so that you can be asked for relevant details to help us provide faster support.
Have you seen our plugin FAQs, here? A significant number of support requests are for questions that have our best answer there already. You can potentially save time by reading the answer now.
Have you seen our Frequently Asked Questions? A high number of support requests are for questions that have our best answer there – including how to reset lost passwords of various kinds.
If you are looking for help with UpdraftPlus that is not related to our web hosting, then you need to communicate with the correct company and website (we are a UK web hosting company). Please go to the website of Updraft WP Software Ltd (formerly Simba Hosting Ltd) at teamupdraft.com.
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Simba Hosting (UK)