Support Tickets

Support / Contact Request

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If your query concerns a specific domain name/website, then please enter it here

Have you seen our plugin FAQs, here? A high number of support requests are for questions that have our best answer there.

If you are looking for help with UpdraftPlus that is not related to our web hosting, then you need to communicate with the correct company and website (we are a UK web hosting company). Please go to the website of Updraft WP Software Ltd (formerly Simba Hosting Ltd) at

Enter “none” if the plugin is not yet installed. Enter the number found on your WP dashboard’s “Plugins” screen; do not enter “latest”.

Please enter your order (not PayPal) number here. Only purchases made from this website are eligible for support (if you purchased elsewhere, then please go there to request support).

Data privacy and consent: by submitting this form, you indicate that we can process the data you have entered (together with any other relevant/necessary data in your account) for the purposes of answering your enquiry, in accordance with our data privacy policy.

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