Support Tickets

Support / Contact Request

Subject

A short description of what your message is about

Your name

Email *

Your email address, for replies

Department

Domain name

If your query concerns a specific domain name/website, then please enter it here

Faster help

Have you seen our plugin FAQs, here? A high number of support requests are for questions that have our best answer there.

UpdraftPlus

If you are looking for help with UpdraftPlus that is not related to our web hosting, then you need to communicate with the correct company and website (we are a UK web hosting company). Please go to the website of Updraft WP Software Ltd (formerly Simba Hosting Ltd) at updraftplus.com.

Message

Plugin version

Enter “none” if the plugin is not yet installed. Enter the number found on your WP dashboard’s “Plugins” screen; do not enter “latest”.

Your order number

Please enter your order (not PayPal) number here. Only purchases made from this website are eligible for support (if you purchased elsewhere, then please go there to request support).

Consent and privacy

Data privacy and consent: by submitting this form, you indicate that we can process the data you have entered (together with any other relevant/necessary data in your account) for the purposes of answering your enquiry, in accordance with our data privacy policy.

Captcha *

reCAPTCHA is required.

Support Tickets

OUR HOSTING

DESIGN & CARE

YOUR ACCOUNT

SUPPORT

LEGALITIES

OUR ADDRESS